Data controllers beware – from 6 April 2010, the Information Commissioner’s Office (ICO), the body responsible for enforcing data protection regulation in the UK, will enjoy new powers to fine data controller organisations that commit a serious data breach. For a housing provider or other organisation to be fined: It will need to have committed…
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Magazine Articles
Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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Swan Housing’s 7-year deal with Capita Support
Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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Bromsgrove District Housing capturing customer data on the move
Marie Hailing, community services manager at Bromsgrove District Housing Trust, outlines how the organisation has deployed a new BlackBerry-based system to help housing officers capture key customer data while out in the community. Bromsgrove District Housing Trust has eight housing officers, each of whom manages a local area and has responsibilities including introducing new tenants…
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Office Buddy protection
iSafeNet has released Office Buddy, an iPhone application for lone worker protection, which is already being used by Linc-Cymru Housing Association’s field staff on their iPhones to complement their existing paper-based buddying system. James Bulgo, senior ICT officer, Linc-Cymru Housing Association and developer of Office Buddy, said, “I had the idea for Office Buddy while…
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