Daventry and District Housing, part of the Futures Housing Group, is delivering real-time data about key indicators, such as tenancy levels, levels of service, calls answered and calls waiting, and complaints logged using digital signage from Navaho in its customer service, reception and staff break-out areas. Lindsey Williams, group chief executive, Futures Housing Group, said,…
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Magazine Articles
LHA-ASRA ‘UK top 50’ award for customer service
LHA-ASRA’s call centre was recently recognised as one of the top 50 in the UK for customer service after it came 35th in the UK’s biggest ever call-centre benchmarking exercise, conducted by independent market researchers GfK NOP. LHA-ASRA received the award at a reception in London at the end of 2009, hosted by TV presenter…
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98% first-time fix for South Liverpool with Orchard
Beginning in January 2009, South Liverpool Housing is in the middle of a multi-phase implementation of a new CRM system from Orchard Housing. Having achieved a 2-star rating from the Audit Commission, SLH wanted to improve customer service using a CRM system and solve the difficulties it faced in the identification and retrieval of customer…
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Get on the CRM bus with Cottsway
Cottsway Housing Association (CHA) is piloting a mobile customer service centre for its tenants in Oxfordshire, backed by an ActiveH CRM system from MIS Active Management Systems. The Cottsway bus, complete with satellite ADSL broadband, visits outlying villages four days a week, allowing tenants to drop in, log repairs, discuss local issues, sign up to…
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Knowsley, TVHA and Newport City sign with 1st Touch
1st Touch has announced the recent completion of implementations of its mobile working system at Knowsley Housing Trust, Thames Valley Housing Association and Newport City Homes. Knowsley Housing Trust, which manages 13,000 properties on Merseyside, is using 1st Touch’s mobile solutions for responsive repairs, gas servicing, voids, van checks and van stock management across its…
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Telematics services from Cybit
Cybit has launched a mobile resource management and vehicle tracking tool to help housing providers streamline operations, reduce costs and enable better management of staff and vehicle resources. Based around Cybit’s Fleetstar-Online telematics system, the consultancy-based service enables housing providers to eliminate unnecessary and wasted journeys, optimise staffing costs and enhance fuel spend analysis. The…
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