Glasgow Housing Association, the UK’s largest social housing provider, has installed a new voice and data network from NTL:Telewest Business to improve services for its 90,000 tenants and homeowners across the city. Since the fibre-optic network went live in August 2009, GHA customers now have a single number to call for all queries, ranging from…
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Magazine Articles
Waterloo Housing’s new Infor FMS
Waterloo Housing Group has implemented a new financial management system from Infor following the merger of Eastern Shires Housing Group and Waterloo Housing, increasing the new group’s portfolio to 17,000 properties. Having consolidated its accounting structure onto a single system following the merger, a quarter of WHG’s 400 employees will now use Infor’s SunSystems finance…
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Kypera Housing live at Lothian Homes
Lothian Homes has recently gone live with Kypera Housing’s Factoring module and has just completed its first quarterly invoice run to its factored clients. Kypera provided a single central database to manage the property and occupancy details of Lothian Homes’ 800 factored units. The Kypera system uses data from Lothian Homes’ existing repairs and financial…
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Orchard windfall at Open Accounts awards
Orchard Information Systems has won three awards at the Cedar Open Accounts (COA) annual business partner event, including the top award for delivering the most business within COA’s business partner community during the 2008-2009 financial year. Orchard’s finance business development manager, Mike Biddleston, took the award for COA’s best performing business partner salesperson, having secured…
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10 years of M3Housing’s Housecall
As most housing providers know, collecting and collating repair requests can be time consuming. To that end, M3 Housing developed the first version of its Housecall repairs reporting system 10 years ago. At the time, fewer than 20 per cent of UK households had internet access and broadband was unheard of. Now over 70 per…
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Launch of new Telephonetics system
Telephonetics VIP has launched ContactCentre 59R, a new customer contact system which gives tenants and customers choice about how they interact with their housing provider and other organisations. Used in conjunction with Telephonetics’ automation suite, ContactCentre 59R integrates with an organisation’s existing infrastructure to provide a round-the-clock self-service facility for routine tasks such as payments,…
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