Coastal Housing Group has introduced the PanConnect app from Castle Computer Services to support mobile working. Rhian Waygood, IT systems business partner, Coastal Housing, said, “Our gas team is the first to use PanConnect for capturing data and creating CP12 certificates. The next phase of the programme will see it introduced into voids and lettings,…
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Magazine Articles
Virtual College gets tenants online
To help new tenants settle into their homes and support their pre-tenancy requirements, online learning provider Virtual College has created a range of online resources. Fiona Sheen, online learning advisor, Virtual College, said, “We were aware of the issues surrounding tenancy agreement failures widely expressed by the social housing sector. There is a need to…
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Using IT to gain value from tenant communications
In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
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Partick Housing gets ‘desktop as a service’ from Castleton
Partick Housing Association has appointed Castleton Managed Services to deliver a cloud-based, fully-hosted ‘desktop as a service’, built on a Citrix XenApp architecture hosted in one of Castleton’s ‘tier III+’ UK datacentres. The project began in June 2017 and the new service is scheduled to go live later this year. Elaine Lewty, ICT business services…
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South Staffordshire cuts arrears to one per cent with Mobysoft
In 2016/17, South Staffordshire Housing Association achieved its lowest ever arrears in spite of ongoing welfare reforms and the one per cent rent cut, after its deployment of Mobysoft’s RentSense software. Samantha Allcott, income manager, South Staffordshire Housing, said, “Rather than waste extra resources and money on working through an inaccurate caseload, we decided to…
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Switchee wins Ashden Award for its innovative smart thermostat
Switchee has won the 2017 Impax Ashden Award for Energy Innovation. Switchee’s smart thermostat, designed specifically for the social housing sector, is intended to cut fuel bills for tenants and help housing providers to maintain the quality of their stock. The Ashden Awards are given to pioneers in sustainable energy and are a globally recognised…
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