Accord Housing Association has recently gone live with a Cisco-based, IP-telephony system from Network Defence. The new unified communications systems, comprising a Cisco call manager phone system and Cisco contact centre, is expected to improve customer service and comply with the Audit Commission’s regulatory standards. Network Defence started the project in February 2009 and the…
Network Defence IP-telephony brings harmony to AccordRead More →
Magazine Articles
Walsall Housing’s 5-year RoI with Siemens
Eighteen months after Walsall Housing Group’s implementation of a new IP-based communications platform from Siemens Enterprise Communications, independent research from Forrester Consulting has found that, over five years, the housing group can expect a return on investment of 121 per cent and 90 per cent first-time customer call resolution. Walsall Housing Group installed Siemens OpenScape…
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Capex-free hosted applications
Based on a poll of its customers, SCC has found that organisations are increasingly turning to hosted applications for rapid access to best-of-breed technologies while also trying to reduce capital expenditure. Nick Martin, general manager of solution architecture, SCC, said, “While the economic downturn is putting pressure on IT departments to reduce operating costs, senior…
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Merlin and Bron Afon live with Sitehelpdesk.com
Sitehelpdesk.com has won new contracts with Merlin Housing Society and Bron Afon Community Housing to provide web-based support to their internal IT departments. Merlin Housing and Bron Afon both went live with Sitehelpdesk.com in July 2009, with each suite of software costing less than £5000, apparently a tenth of the costs of the other proposals…
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Acis signs up for Adam DR
Acis Group has awarded a five-year contract to Adam Continuity for the provision of full disaster recovery and business continuity services. The contract is worth around £25,000 and will run from July 2009. John Beevers, information and systems manager, Acis Group, said, “As with most organisations, our policy states that we must have a professional…
Acis signs up for Adam DRRead More →
£300k annual savings for Morrison with ISC
Morrison has outsourced its IT to ISC, saving the repairs and maintenance provider £300,000 each year. Ian Bryce, chief information officer, Morrison, said, “We needed to integrate our business as we had four different domains running with different versions of back-office applications, which meant duplications in patching and inconsistent standards. IT resourcing was also a…
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