Housing organisations are always keen to emphasise the number of ways in which tenants can communicate with them, such as web, email, SMS/text and phone, but very few seem to have embraced the power of social media. By social media, we mean free services such as Twitter, and to a lesser extent Facebook, which let…
Editor’s Notes: Social media for tenant communicationsRead More →
Magazine Articles
Paper-free success for Documotive at Clyde Valley
As part of the consolidation of its offices into a single, purpose-built headquarters, Clyde Valley Housing Association has abandoned paper and moved to an entirely electronic document and process management system from Documotive. Clyde Valley’s move to new offices was mirrored by the desire of its chief executive to also institute a cultural change and…
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Pitney Bowes makes 1st-class delivery at Reading Council
Reading Borough Council is using hardware and systems from Pitney Bowes to process its increasing volume of postal mailings to its 230,000 citizens, such as electoral registration forms, housing benefit communications, planning applications, and promotional materials for arts and leisure centres, and its need to track and allocate postage costs to the correct department. Roy…
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Everybody online at Testway
In an example of looking at IT beyond housing organisations’ internal processes, Testway Housing has helped more than 200 of its residents improve their IT skills. For the past year, Testway has been running free EverybodyOnline drop-in sessions at one of its estates, helping residents of all ages to either learn to use computers and…
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Compliments to Irwell Valley
Irwell Valley Housing Association has introduced a branded debit card to reward prompt rent payments and good behaviour by tenants in its 6800 properties around Manchester. Back in 1998, Irwell Valley had problems with low payment levels by tenants for their rent, with 70 per cent of tenants classified as poor payers, resulting in a…
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100,000 members at HomeSwapper
Homeswapper has announced that it now has 100,000 live members, making it the UK’s largest mutual exchange service, enabling tenants in social housing to easily swap houses or flats with other tenants across the country. John Carthew, managing director, HomeSwapper, said, “Our ethos of making a difference in people’s lives underpins our day-to-day business. Having…
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