A new IT system from Carval has revolutionised Cardiff Community Housing Association’s HR management and improved working practices for its staff. The past few years have been difficult for CCHA as it has responded to changes in the housing sector, complied with new management practices mandated by the Welsh Assembly Government (WAG), and joined the…
Self-service HR for Cardiff CommunityRead More →
Magazine Articles
Central Bedfordshire and Midlothian councils sign with IBS OpenSystems
Central Bedfordshire Council (CBC) expects to cut its claims processing time by half having signed contracts with IBS OpenSystems for a complete revenues and benefits systems, including document management and workflow, alongside a new citizen self-service portal. The new system is expected to go live this autumn with 130 users. The newly-formed unitary authority, which…
Central Bedfordshire and Midlothian councils sign with IBS OpenSystemsRead More →
Newydd Housing opts for innovative mail service
Newydd Housing Association has signed with CFH Total Document Management for its Docmail hybrid mail service. As with other hybrid mail services, Docmail lets customers compose their letters, manage address lists and do their mailings via their PCs; letters and mailings are sent electronically to Docmail, where the documents are then personalised, printed, enclosed and…
Newydd Housing opts for innovative mail serviceRead More →
Taking private lessons
Housing Technology asked Andrew Coaton to highlight some of the IT project delivery differences between the public and private sector. Andrew Coaton has not only been closely involved with IT in housing for 15 years but he has also spent over five years contracted to large private-sector organisations, such as Barclays, Dixons Group and Capital…
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TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
TPTracker covers 500,000 homesRead More →
Managing IT through mergers
In the past few years there has been a significant increase in mergers and acquisitions between housing organisations, each of which requires major infrastructure and personnel changes. As a result, software and IT service providers have had to mirror these changes in order to accommodate the changing organisational needs of their customers. At the moment,…
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