Devon and Cornwall Housing Group has signed a 10-year, £420,000 contract with Capita Software Services for its Capita Housing system. Duncan Walton, group director of corporate services, Devon and Cornwall Housing Trust, said, “We see the introduction of a single housing software system across the group as essential for introducing enhanced levels of customer service…
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Magazine Articles
Business continuity for smaller HAs
Gloucestershire-based Biscon has created a complete, fixed-price disaster recovery solution for small- and medium-sized housing organisations. Aimed at housing organisations with around 50 employees, Biscon’s fixed-price solution covers business continuity, disaster recovery, property damage restoration (including buildings, equipment and documents), relocation facilities and even insurance premium reductions. Mick Bayne, director, Biscon, said, “The fixed-cost solution is…
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Arena takes no risks with Emex
Arena Housing Group, which manages 12,000 homes in the North of England, has significantly improved its risk management, auditing and reporting capabilities using an automated risk management system from Emex. Arena created a new group structure in 2007, consisting of several subsidiaries, RSLs and associates, each with varying degrees of autonomy. However each scheme within…
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How good is your performance?
Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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Ordnance Survey live at Dane Housing
Dane Housing Group has turned to GIS to improve and streamline all areas of its business, including maintenance and repairs, voids management, asset management and tenant communications. Mark Felton, contracts manager, Dane Housing, said, “Accurate data is a cornerstone of our business. However, we didn’t have all the detail we needed when the properties were…
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Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
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