IBS OpenSystems has launched version 8.0 of its OpenHousing housing management system, with added emphasis on new tools to support the processes needed to achieve the Decent Homes standard. OpenHousing v8.0 also includes new modules for the real-time monitoring of workloads and performance, and SMS texting for tenant communications, such as payment arrears or choice-based…
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Magazine Articles
Integration paradise for Affinity Sutton
Affinity Sutton is in the process of bringing together over 150 interfaces between disparate applications using Datadialogs’ Eden system. Chris Battye, head of business systems, Affinity Sutton, said, “We have more than 150 application interfaces. They have been written by different people, over many years, on different operating systems, and in different languages or scripts,…
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£275,000 EDM project for Wakefield and District Housing
The EDM Group has delivered a £275,000 document management project for Wakefield and District Housing, giving WDH easy and accurate access to housing files and other critical documents as well as improving the processing of purchase invoices. During the implementation, EDM processed 4.5 million document images and now hosts more than 6 million images for…
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Editor’s Notes: Don’t stop until you get enough
IT budgets are no doubt tight, and getting tighter despite the budget increases promised before the UK economy took a dive. However, this also means that the IT suppliers are now more flexible about their commercial terms. As you will see from our housing management systems article on page xx and from recent news stories,…
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Unified communications
There have always been good reasons to invest in unified communications, but now the time is right. Cisco has launched the Unified Communications Manager Business Edition which is ideal for the social housing market. Coinciding with our 10th anniversary, we are celebrating by providing free consultancy, design, installation and training for the first 10 orders…
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Shoreline boosts customer service with mpathy
Shoreline Housing Partnership has just opened a new customer call centre, the culmination of a year-long project to redesign and improve its service to tenants across North East Lincolnshire, supported by mpathy Customer Experience who were appointed to develop and implement Shoreline’s customer service strategy. The work undertaken by mpathy for Shoreline included the project…
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