Housing Hartlepool has just signed contracts with Sovereign Business Integration for a new electronic document management system. Sovereign will help Housing Hartlepool generate a requirements specification for the EDM system and will project manage the process to identify and select a suitable provider. The need to switch to EDM was identified as a practical means…
Sovereign EDM for Housing HartlepoolRead More →
Magazine Articles
LAs are doing it for themselves
A recent survey at the Institute of Revenues Rating and Valuation conference has shown the importance of online and self-service technologies to local authorities. The survey, carried out by Capita Software Services, found that 97 per cent of the council representatives took the provision of online services seriously, and 81 per cent now offered a…
LAs are doing it for themselvesRead More →
Economic optimism
Senior executives within RSLs are generally optimistic that the economy will recover in 2009, according to recent research from Baker Tilly. Baker Tilly’s ‘Crunch time for the social housing sector’ report found that volatility in the economy had altered the economic outlook of 86 per cent of respondents from housing associations and RSLs, but with…
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Harvest Housing reaps the benefit of faster payments
Harvest Housing Group, which owns and manages 18,000 properties across the North West of England, has automated its accounts payable operations using a Formscan system to make it easier and more efficient when dealing with supplier invoices. Previously, many supplier invoices were sent to one of Harvest’s 20 offices rather than the finance department, which…
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New call centre for Glasgow Housing Association
Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
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Ready for disaster?
An effective business continuity plan is essential in any industry; for housing associations, which are often directly responsible for the welfare of their tenants, this is especially true. This article looks at the preparations needed and the methods of testing business continuity plans because for a plan to be considered effective, it must have been…
Ready for disaster?Read More →
