Wakefield and District Housing has just spent £450,000 on improving its call centre with a system from Calyx to increase the speed and efficiency with which tenants’ queries are handled. Lee Sugden, IT services director, Wakefield and District Housing, said, “Our existing call centre could do the job, but the costs had become prohibitive, and…
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Magazine Articles
Clear view of inspections for Evesham and Pershore
Evesham and Pershore Housing Association achieved a three-star rating with excellent prospects for improvement from the Audit Commission in September 2008, in part due to its use of performance management software from Clearview. Ian Hughes, chief executive, EPHA, said, “Clearview played a significant role in helping Rooftop [EPHA’s parent organisation] to achieve an excellent outcome…
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Signposting the future
Signpost Housing Association has implemented text messaging for communications with its maintenance teams in the field. Dorset-based Signpost realised the importance of communicating quickly and cheaply with its 250-strong team of maintenance and repairs workers, all of whom are issued with mobile phones. At first, SMS messages were sent by members of Signpost’s office-based services…
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Confused about green IT?
IT staff are unsure of the implications of green IT and where to invest their technology budgets, according to the research organisation Gartner. Rakesh Kumar, research VP, Gartner, said, “The IT industry is saturated with green IT talk. Conferences, presentations and consultants are springing up to give guidance and advice on a range of issues…
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Rays of sunshine for Merlin
Merlin Housing Society in South Gloucestershire has moved from PCs to Sun Ray virtual PCs as part of a complete renewal of its IT infrastructure. South Gloucestershire Council transferred nearly 8000 homes to Merlin in February 2007 and initially provided Merlin with ICT services using traditional PCs, file/print servers and old-fashioned Centrex telephony. Anyone who…
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Editor’s Notes: Threat or opportunity?
What does the present economic situation mean to your organisation? Based on the experiences of the past two recessions, companies tend to adopt one of two strategies. The first strategy is to ‘batten down the hatches’, reduce operational costs, postpone capital projects, scale back recruitment and so on, and try to weather the economic storm,…
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