No one can have missed the importance of the ubiquity of mobile services for front-line repairs and maintenance staff, and their integration with back-office systems. But as a spokesman for Xmbrace said in the previous edition of Housing Technology, “Over the past year, mobile working has become the norm.” So what’s next? For many mid-…
Editor’s Notes: Straight-through processingRead More →
Magazine Articles
Capita to acquire IBS OpenSystems
IBS OpenSystems is to be acquired by Capita. At the time of writing, Capita’s offer had been declared ‘unconditional’, effectively signalling that the deal will take place. Capita’s offer of 187.85 pence for each IBS share is a premium of some 65 per cent on IBS’s average share price for the three months to 24…
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Texting at London & Quadrant
London & Quadrant is moving towards SMS-based tenant communications with the adoption of Deeplake’s CMGR software. L&Q, which manages 53,000 properties, relies heavily on technology to deliver its business objectives and is already well-known for having developed its own in-house suite of housing applications, known as Arena, alongside a dedicated service centre which handles more…
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Bernicia Group gets new VoIP call centre
Croft Technology has completed Bernicia Group’s new multi-site call centre as part of the merger of two of the north of England’s major housing associations. The Bernicia Group was created to provide support services to Cheviot Homes and Wansbeck Homes, previously the housing department of Wansbeck District Council. The partnership provides 8000 rented properties across…
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Better behaviour for Golden Gates
Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour. Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to…
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Greener and cheaper postal service for housing associations
Procurement for Housing has launched a postal services deal which could save housing organisations up to 58 per cent of their mail delivery costs and reduce their environmental impact. PfH’s research showed that housing organisations spend an average of around £41,000 per year on the stationery, printing, collecting, processing and postal costs involved in sending…
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