Digital inclusion isn’t a new issue. The latest figures launched last month by Lloyds Banking Group as part of their Consumer Digital Index confirm that there are still 11.5 million people in the UK who lack basic digital skills. I’ve been banging the drum about the need for cohesive and coordinated approaches to delivering digital…
What now for digital inclusion?Read More →
Magazine Articles
Innovating to transform service development and delivery at Viridian Housing
Now more than ever, the social housing sector needs to embrace innovation to tackle the challenges we all face and help shape the services of the future. The social housing sector will look very different over the next 10 years as the boundaries of what we do change. Our core offer will evolve, we will…
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Voice analytics – what can it do for you?
Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
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The data revolution and business insights in housing
If you’re reading this, you’ll already be well aware of the issues facing our sector right now; there’s no need to re-hash the causes and current symptoms. The focus now is on how we, as a sector, can adapt to survive the massively-shifting landscape. Everyone in the sector right now is talking about creating efficiencies…
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Horatio the plant, Barclays’ Eagle Labs and the internet of things
This is Horatio, a plant who has had a troubled life. He was displaced at a very early age, ripped from the only roots he knew. Neglected and not watered for days, and with little hope to achieve his aspirations. Then, one day, he was transferred into the pot you can see here and rescued…
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Procurement in a post-Brexit world
The impact of Brexit on UK housing providers is still unclear and is very much dependent on how the UK’s relationship with the EU is redefined – whether or not UK makes budget contributions to the EU, agrees to either free or restricted trade and movement of people, or even refuses to give any element…
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