West Dunbartonshire Council has bought Mobysoft’s Rentsense software for predictive analytics to help it mitigate the effects of universal credit. Ryan Chalmers, section head of revenues and benefits, West Dunbartonshire Council, said, “Rent collection is obviously a key priority for us and with the introduction of universal credit and other welfare reforms, we wanted to…
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Magazine Articles
Abritas now fully integrated into Civica
Civica has announced that it has completed the integration, re-naming and re-branding of the former Abritas business into its operations following the company’s acquisition at the end of 2016. The move consolidates the group’s portfolio of housing, repairs and asset management software under the Civica name. Combining the specialist expertise of both companies, Civica said…
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Sigma – housing providers’ websites could do better
Research by digital agency Sigma into the user experience of some of the UK’s top housing providers’ websites has suggested many are falling behind when it comes to facilitating online users, particularly those with disabilities. Sigma’s report, ‘Are housing associations incorporating inclusive design into their websites?’ revealed a number of shortcomings associated with 10 UK…
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Tai Calon’s tenant engagement with Clearview
Tai Calon Community Housing is now using Clearview’s Customer Engagement Suite, replacing the housing provider’s previous use of either spreadsheets or even pen and paper to record all of their customer engagement activities. Ross Watts, Head of Communities, Tai Calon Community Housing, said, “We had various difficulties with our customer engagement. It was quite hard…
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Are you ready for GDPR?
The chances are that you’re aware of the General Data Protection Regulations (GDPR), which have been a topic of much debate in EU Parliament over the past five years. The GDPR replaces the Data Protection Directive 95/46/EC and has been constructed to harmonise data privacy laws across the EU, protecting the data privacy of every…
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How Agile built success at Your Homes Newcastle
Adopting the principles encompassed by the Agile business philosophy has helped Your Homes Newcastle improve productivity, create a more positive culture and speed up delivery times, explains Geof Ellingham, the organisation’s former head of IT and now director of the Agile Business Consortium. By way of background, Your Homes Newcastle is responsible for managing homes…
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