Prospect Community Housing has completed its implementation of Civica’s Housing Cx web-based HMS. Since it went live last April, the housing provider has saved £30,000 in staff costs and ‘channel shifted’ 35 per cent of its tenants to its online services. PCH also now has a 360-degree view of all tenant interactions within a single…
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Magazine Articles
Aspire Housing plans digital transformation with VerseOne
VerseOne has been chosen as the digital transformation partner for Aspire Housing. Using VerseOne CMS and Autevo, VerseOne’s data integration and normalisation platform, VerseOne will work with Aspire to deliver a portal that gives Aspire Housing’s tenants an area to view and request services via a secure online portal, with 24/7 mobile-first access and on…
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Housing Technology’s 2017 Internet of Things report
Launched at the aforementioned Housing Technology 2017 event, we are about to begin work on our first internet of things report, with the help of Dr Etienne Roesch from the University of Reading. Based on the EU’s Cocoon project on cyber security and emotional psychology in the context of the internet of things, the report…
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Digital evolution from Orchard
Orchard has reported that following the launch of its next-generation digital platform last October, it has received commitments from Kingdom Housing, Saxon Weald, Severn Vale, South Liverpool Homes and Yorkshire Housing to deploy the software. Tenancy services and self-appointing repairs are the first elements in Orchard’s digital platform, and were developed in collaboration with First…
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Looking beyond housing for IT procurement
Housing providers need to adopt a more commercial approach to IT procurement and a proven approach to IT implementation that is commonplace in many other sectors, according to Rob Bryan, operations director and transformation specialist at Vantage Business Solutions. My experience of procurement in other sectors is that an approach of ‘outputs first’ must be…
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Housing Technology – A 10-year story
This is a slightly-abridged version of a blog-post written by Tony Smith, an independent housing IT consultant at Acutance Consulting, on his ‘Tony Smith: That Housing IT Guy’ blog (tonysmiththathousingitguy.blogspot.co.uk), following the Housing Technology 2017 conference in March. I remember in my days at MIS-AMS, at an NHF IT Conference at Olympia (remember those?), a…
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