Having taken the project from conception to implementation, the unified communications and multi-channel contact centre solution is now up and running at Futures Housing Group and the organisation is already seeing results. In the final piece of his four article mini-series (see Housing Technology, July, September & November 2016 issues, for the previous articles), Gavin…
Going live – Unified communications at Futures HousingRead More →
Magazine Articles
Melin Homes wins IT innovation award
Melin Homes has won the ‘workplace transformation project of the year’ award at the UK IT Industry Awards in London. Shortlisted against companies such as BT, Heathrow Airport, HMRC, Lloyds Bank and Virgin Media, the Pontypool-based housing provider won for its innovative agile working project over the last two years. The project was based around…
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Civica acquires Abritas
Civica has bought software provider Abritas in order to strengthen its capabilities around delivering more efficient tenant services and helping address homelessness. Based in Reading, Abritas’s software-as-a-service solutions are used by more than 170 housing providers and local authorities to provide social housing needs, options and lettings services for tenants, including the SwapandMove mutual exchange…
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Castleton’s new CEO
Castleton Technology has announced that it has appointed Dean Dickinson as its new chief executive officer. Dickinson was previously managing director of Advanced Business Solutions, part of Advanced Computer Software Group (ACS), and he was on the senior management team that sold ACS to Vista Private Equity for £725 million in March 2015. Dean Dickinson,…
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Asra Housing’s digital transformation
In February 2016, Asra Housing Group started a three-year, £1.3 million revolution of the way it does business. The challenge? To get the majority of our services online by March 2017 and an ambitious target of 65 per cent online-only customer contact by 2019. The opportunity? Improved customer satisfaction and annual savings of close to…
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Magenta Living partners with Housing Support Pro
Magenta Living is working with Housing Support Pro to pilot Client Connect, a mobile working system that provides access to personalised forms and tenant and property details while on the move. Before the introduction of Client Connect, Magenta’s neighbourhood officers had to log into a housing management system and extract the information they needed through…
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