Ashton Pioneer Homes has installed mobile-enabled ICE Cube customer relationship management software from SASSHA. The introduction of the SASSHA CRM Cube has improved internal communications and is also being used as a management monitoring tool. Users have their own dashboard to view outstanding tasks while managers have a dashboard to provide an overview of activity…
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Magazine Articles
Tandridge signs with Orchard
Orchard has reported that Tandridge District Council in Surrey is set to implement the company’s housing and asset management software in order to improve how it manages its portfolio of around 4,500 properties and garages. With emphasis on making it easier and faster for staff and customers to access the information they need, Tandridge is…
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Footprint launches ihome247 remote monitoring app
In response to reports that frail and elderly people are still subject to ‘flying visits’ as a result of increasing pressure on social care services, Footprint Solutions has launched a new application that delivers discreet and effective remote monitoring of well-being. Footprint said that ihome247 would transform the way in which relatives and care workers…
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Omni-channel Accent with MIS AMS
Accent Group has taken another step closer to providing multi-channel access to customer services for its tenants by integrating ActiveH CRM from MIS-AMS into its new UK contact centre as well as providing a tenant portal. The housing provider, which in 2012 brought three separate organisations together onto a single ActiveH housing management system, has…
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Unlocking the value of IoT data
At its core, the internet of things (IoT) is the layering of connectivity onto everyday objects. As advancements in microchip technology continue to drive down the size and cost of connective chips, it has become increasingly viable to add small sensors to a growing number of everyday ‘things’. The trend is accelerating and has already…
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Green credentials for Housing Contact
Customer engagement specialist Housing Contact has appointed a new member of staff to liaise with its growing number of social housing clients. Stacey Green, who worked for five years at Southway Housing and Weaver Vale Housing, has joined the Housing Contact team as client manager. Green’s housing background is in digital inclusion and tenant engagement,…
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