By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services. The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and…
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Magazine Articles
Castle offers PanConnect for mobile working and self-service
Castle Computer Services has just set up a partnership with Housing Insight to bring the latter’s PanConnect mobile working and customer self-service solution to the housing sector. Paul Sutherland, director of housing solutions, Castle Computer Services, said, “We’re thrilled to be enhancing our offering by partnering with Housing Insight. We recognise the challenges faced by…
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Kensa & Coastline partner on ‘micro district ground source heat network’
Kensa Heat Pumps has partnered with Coastline Housing to deliver Cornwall’s first ‘micro ground-source heat network’ project, attracting income via the Non Domestic Renewable Heat Incentive and slashing tenants’ heating bills. The project also featured the first ‘micro district ground-source heat network’ in Cornwall. Pioneered by Kensa, Coastline’s heat network comprises an individual ground-source heat…
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Calculating pay-to-stay rents in Canada
Canada has linked household income to social housing rents since the 1970s and along the way, the country’s housing providers have negotiated many of the same problems that face the UK’s housing providers as they implement the government’s planned pay-to-stay programme. Social housing providers in Canada are required to capture the same financial information as…
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Enfield’s £1m contract for Civica Housing Cx
The London Borough of Enfield has chosen Civica and its web-based Housing Cx solution to support the digital transformation of its housing services by extending online self-service for tenants and enabling mobile working for its staff. In line with Enfield’s overall corporate strategy, Housing Cx will be delivered under a software as a service (SaaS)…
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Peaks and Plains connects with tenants
Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants. The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas,…
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