Ashford Borough Council has adopted mobile working for its housing officers with Housing Support Pro’s Client 360 software integrated with its existing Orchard housing management system. By introducing the tablet-based Client 360, which instantly provides tenant details and raises service forms in real-time, the council’s tenancy management and housing officers can now access tenancy and…
Ashford Borough Council on the go with Housing Support ProRead More →
Magazine Articles
Alcove pioneers ‘Alexa skills’ in housing
Assistive technology company Alcove, who has been helping older and disabled adults in housing schemes across the UK remain safe for the last three years using its IoT-based digital care ecosystem, has reported that it is the only company of its kind in the UK to have built a care ‘skill’ on Amazon’s Alexa devices…
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GCI implements Skype contact centre for Shelter
GCI has won a Skype for Business contract with Shelter. The housing and homelessness charity will use the latest cloud technology to run a more flexible contact centre to help the 60,000 people that call every year for help with their housing needs. Stuart Moore from Shelter said, “Staffed by just 30 housing advisers, we…
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Keeping housing IT projects on track
I should like to start off by saying that I don’t think there is anything special about housing IT projects. I don’t believe that IT projects in the housing sector fail any more frequently than they do in any other sector. I would also like to state that I don’t think that IT projects fail…
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Accent delivers omni-channel contacts with MIS AMS
Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre. Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants. Danielle Mould, call…
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Vivid’s new CDW hosted infrastructure
CDW has completed the implementation of a completely new IT infrastructure, storage and DR platform for newly-created Vivid Housing. The formation of Vivid involved bringing together two Hampshire-based housing providers, First Wessex Housing and Sentinel Housing, each with similar aims but different systems and processes. First Wessex and Sentinel both had IT infrastructures that were…
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