1st Touch CEO Greg Johns comments on how doorstep appointment technology will be the next IT revolution to reach housing providers. In his view, the benefits are especially attractive to those seeking greatly enhanced customer service levels for their tenants. I’ve always believed that the quicker that customers can get their needs addressed fully, then…
Opening doors to tenant appointmentsRead More →
Magazine Articles
New housing customers for Capita Software Services
Derby Homes, Melin Homes, Newark and Sherwood District Council, Southway Housing Trust, Community Housing Group, and Yarlington Housing Group have all recently implemented new software from Capita Software Services to extend their mobile working capabilities. Roger Birkinshaw, housing director, Capita Software Services, said, “We’re pleased to see the impact and benefits mobile working continues to…
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Two Castles Housing self-serves with Capita
As part of its channel-shift strategy, Two Castles Housing Association has implemented Capita’s OpenAccess self-service portal to offer tenants online and anytime access to frequently-used services such as making payments, reporting repairs and updating contact details and preferences. Chris Sowiak, assistant IT manager, Two Castles Housing Association, said, “We are very impressed with the success…
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Ranting and raving at Affinity Sutton
Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time feedback from its tenants. Anyone who calls Affinity Sutton’s contact centre is now invited via text message to share their thoughts on the service they received, and anyone visiting the housing provider’s website is also invited via a web widget…
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Boardroom Perspectives
Housing providers’ IT services, and their associated IT teams, are now at the absolute centre of their operations. And at a time when many housing providers are trying to transform their business models and operational processes to become more streamlined, cost effective and better able to cope with things such as universal credit and rent…
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CC2i crowdfunding platform for public-sector digital transformation
CC2i (Co-fund and Collaborate to Innovate) recently went live with the aim of supporting public-sector organisations to co-fund their digital service developments. Based on similar principles to crowdfunding websites such as Kickstarter and Indigogo, CC2i describes itself as crowdfunding for the public sector on a corporate scale. The platform is based on the premise that…
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