Midland Heart and Rostrvm Solutions have developed a bespoke call-dialling system in order to mitigate the effects of the introduction of universal credit by improving rent collection rates and reducing arrears. Midland Heart is using the system to get in touch with tenants via voice alerts and text messages as soon as their agreed payments…
Midland Heart dials up Rostrvm for universal creditRead More →
Magazine Articles
Guardian24 protects RCT Homes’ high-risk staff
RCT Homes is using 250 Guardian24 MicroGuard devices to protect their lone working and at-risk employees. The devices enable users to raise an alarm simply by pressing the device’s central SOS button. This connects them to Guardian24’s alarm receiving centre (ARC) where two-way audio enables a trained controller to either listen in to the situation…
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Aareon HMS for One Manchester
One Manchester was launched in 2015 when Eastlands Homes and City South Manchester Housing Trust joined together. As a result, the newly-formed organisation wanted to consolidate its existing finance systems onto a single platform as well as consolidate and maintain only one housing management system by October 2016. One Manchester’s tender invitations were for the…
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Sentinel Housing upgrades to Capita OpenHousing
Having used Capita’s housing management software for the past 12 years, Sentinel Housing Association is upgrading to Capita OpenHousing. The upgrade is part of Sentinel’s strategy to improve the delivery of customer services and to increase efficiencies in its business processes, including housing strategy, housing management and property development, as well as maintenance and asset…
Sentinel Housing upgrades to Capita OpenHousingRead More →
IBM buys Optevia for Microsoft Dynamics in housing
IBM has bought Optevia, a SaaS systems integrator specialising in Microsoft Dynamics CRM solutions for housing and public sector organisations. Optevia will become part of IBM Global Business Services. Unlike traditional housing management systems that are tied to the property record and proprietary to the suppliers, Optevia said that Microsoft Dynamics CRM offers housing providers…
IBM buys Optevia for Microsoft Dynamics in housingRead More →
Orbit’s real-time feedback with Rant & Rave
Orbit Group has reported that it’s the first UK housing provider to use real-time tenant feedback, based on software from Rant & Rave. Already used by the likes of Npower, Sky and EasyJet, the Rant & Rave platform is now the housing provider’s main channel for listening to what its tenants are saying. Previously Orbit…
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