Author: Anya Ward, Orbit Orbit, one of the largest housing groups in the country, has developed an innovative online platform to engage with its customers. ‘Your Voice’ provides customers with an easy way to feedback on their experiences and make recommendations for improvement on things that matter to them and their community. Successes have included:…
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News
Contact centre crisis management
Author: Steve Murray, IPI Here are IPI’s top tips on how to best manage your contact centre during the pandemic: 1. Workforce management optimisation It is likely that most, if not all, of your workers are required to work from home. With remote working already set up, an additional useful tool to implement could be…
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Waterstons Academy Lite – free training and development
Author: James Alderson, Waterstons In response to the current pandemic, we’ve turned our internal corporate university – external! We’ve always looked to share knowledge at Waterstons and we thought it would be especially useful to anyone furloughed. Through Waterstons Academy Lite we’ll be sharing courses on a wide range of topics, from risk management through to…
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A helping hand for key workers in difficult times
Author: Chris Proctor, Oneserve As the UK lockdown continues, many of us are coming to terms with the new normal of home-based and remote working. For Social Housing landlords, obligations have not changed during this crisis and tenants still ‘have a right to a decent, warm and safe place to live’. Therefore, whilst it has…
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Covid-19 is a wake-up call for housing providers
Author: Zoe Brown, Riskhub The current coronavirus crisis is requiring companies across all sectors to adapt to unprecedented operational challenges. The office environment has been replaced with remote working, training and support delivered online, rather than in person, and we are discovering new tools every day that help us to keep connected and deliver the…
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Community + Collaboration > Crisis
Author: Matthew Hedges, TechLabs London Innovation is not a mathematical formula, in fact Megan Smith, Barack Obama’s former US CTO (Chief Technology Officer), once said that “Innovation comes out of great human ingenuity and very personal passions”. In the last few weeks we have been reminded of one of our country’s greatest personal passions, our…
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