The Central Housing Investment Consortium, comprising eight housing providers in the Midlands, is using performance management software from Covalent to monitor and manage the costs and delivery of its services.
The Covalent system will be used by CHIC to monitor KPIs at various levels ranging from high-level indicators relating to all work streams down to those applying to specific contracts and service providers. The Covalent deployment will allow CHIC to measure efficiencies and value for money, as well as monitor the performance of each contractor or service provider.
Julian Knapp, the project consultant for the Central Housing Investment Consortium, said, “The early stages of engagement with the product are going well. Covalent will act as an internal auditor to the procurement consortium’s progress and validate the savings and efficiencies that are being achieved, through detailed use of performance indicators and benchmarking.”
Other recent Covalent customer wins
Optima Community Association, Cobalt Housing, Six Town Housing and Tai Ceredigion are also deploying the Covalent system.
Birmingham-based Optima Community Association will be using Covalent to monitor KPIs, actions and risks, and perform self assessments. Kevin Cassidy, ICT manager, Optima Community Association, said, “Through Covalent, we aim to broaden awareness and develop a more holistic approach to performance management, clearly identifying responsibility and progress across a range of actions and indicators.”
In Liverpool, Cobalt Housing plans to use Covalent to track its performance indicators and actions as well as its customer consultation events. Fiona Wilkie, director of performance and review, Cobalt Housing, said, “We’re going to use Covalent’s Action Plans, Local PI and Consultations modules to support the business more effectively and manage a whole host of action plans and performance reports by consolidating them into one system.”
