Community Housing Group has signed a five-year contract with Civica worth £490,000 to implement its cloud-based Cx housing and Keystone asset management platform.
With the aim of retaining its 90 per cent tenant satisfaction rating, Community Housing wanted to gain greater data insights into how to deliver better, more personalised services to its tenants. The Civica Cx and Keystone software will give Community Housing’s staff access to a single, real-time view of all tenant and property data at any time and on any device, as well as comprehensive reporting capabilities.
Mel Bailey, project manager, Community Housing Group, said, “We chose Civica’s Cx housing and Keystone asset management platform because they have the integrated management capabilities we need to make our processes more tenant-centric and drive long-term efficiencies.”
