Peterborough City Council (PCC) has chosen Civica’s cloud-based Cx Regulatory Services software to manage its regulatory service functions in a new five-year deal.
PCC provides a shared service for Cambridgeshire County Council and Rutland County Council. Implementing Cx Regulatory Services will help to streamline processes across the three councils and improve service delivery based on a single regulatory service platform to support multiple users.
As an integrated cloud platform Cx Regulatory Services includes functionality for licensing, community safety, trading standards, environmental health, housing assistance, housing enforcement and online interactions.
A long-standing customer of Civica’s APP software for regulatory services since 1998, the new five-year contract is part of PCC’s wider digital transformation programme to move to more agile, web-based ways of working for both staff and citizens.
PCC will implement Cx Regulatory Services in stages, initially introducing the Cx Licensing module to improve working processes by automating routine tasks and ease the burden of coping with high volumes of applications during peak periods. The council then plans to introduce further Cx Regulatory Services modules for trading standards, environmental health, housing assistance and housing enforcement across the shared service to support the three councils’ combined digital agendas.
Peter Gell, head of regulatory services, Peterborough City Council, said, “As one of the top four growth areas in the country, we face the challenge of reduced funding combined with increasing demand for our services.
“As a shared service, our new cloud platform will give us a holistic view of our services across the three councils as well as being more intuitive to use and more transparent for citizens. Cx Regulatory Services will put us in a stronger position for the future and it’s great to continue working with a long-term partner like Civica which already has the in-depth knowledge of our organisation.”
This new Cx Regulatory Services contract follows recent partnerships by Civica with Durham County Council, Redcar and Cleveland Borough Council and Rugby Borough Council.
