Since January 2015, neighbourhood officers at Network Housing Group started using tablets to record tenant information, safety and building checks, and estate inspections. This follows the housing provider’s decision to implement an integrated mobile solution from Cloud Dialogs to replace its inefficient paper-based processes and forms.
The entire implementation process and mobilisation of Network Housing’s neighbourhood services team took just six weeks.
Paula Leon, mobile project lead, Network Housing Group, said, “By including our staff from the beginning of this project, we secured their buy in early. This then enabled us to turn this around very quickly. Staff enthusiasm is now driving the project further across the whole group.”
All updates made in the field will now be updated in real time to the housing provider’s CRM system. Any updates made within the CRM itself will, in turn, also be fed down to the tablet and alert officers of any new cases or activities created and assigned to them, allowing them to be more responsive to potential problems.
Paul Huckstep, executive director, Riversmead Housing Association (part of Network Housing Group), said, “This is an exciting transformation project for us, and will improve the way we deliver services to our customers, while achieving a number of other benefits very quickly.”
