ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit.
The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the pandemic.
Suzanne Mazzone, director of resident services, ClwydAlyn Housing, said, “Like many housing providers, we’ve made tenant wellbeing our main priority over the past few months. Voicescape has enabled us to streamline the ways in which we contact residents and has helped us to provide support as quickly as possible.”
