Community Housing is now using Civica’s Cx Housing and Contractor Workforce software as a single repairs platform to help it manage its responsive, planned and voids work.
Andy Willetts, head of digital and project management, Community Housing, said, “With an average of 18,000 repairs logged each year, our contact centre team and planners can now review and set a repairs appointment at the first point of contact. Customers receive their appointment details via SMS within seconds.”
Around 35 Community Housing operatives use the Cx mobile app, allowing them to receive, update and complete tasks on- and offline as well as managing and replenishing their van stocks via e-trading with Travis Perkins.
Willetts said, “The collaboration between our respective ‘go-live’ project teams has been an absolute pleasure. Both teams have shared a genuine team spirit and a true sense of partnership.”
