The delivery of tenant services is set to be eclipsed by the need to rethink budgets and strategies following the government’s Comprehensive Spending Review, according to a new survey.
Civica’s survey of 100 IT managers found that dealing with the consequences of the CSR was their top priority (45 per cent), followed by front-line services (30 per cent) and housing benefit withdrawal (16 per cent). The preferred strategy for dealing with reduced budgets was to scale back services (63 per cent); 33 per cent said they would consider mergers with other housing providers to beat the spending squeeze.
