Most housing providers have extraordinary volumes of data covering tenants and residents, properties and assets, internal operations and staff, as well as external contractors and agencies. Sadly, departmental silos and standalone ‘point’ applications make it very difficult to have an holistic view of all the data. However, implementing management dashboards for better reporting and performance management and reducing the duplication of data across different applications to deliver a ‘single version of the truth’ both offer tremendous operational, financial and regulatory benefits, not to mention the reduction in error-prone, manual processes caused by duplicated data.
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