Nick Jankel – Making Sense of The New Normal

Full Title: Making Sense of The New Normal

Speaker: Nick Jankel, Chief Executive of transformation company Switch On

Synopsis:

• Sense-making approaches for complexity and complex problem-solving
• What to prepare for in the coming months and years
• The science and wisdom of dealing with chaos and complexity
• Building personal and team stability when the stakes are high
• Helping team members with fear, shock, and anxiety

About Nick: With a Triple First Class science and philosophy degree from Cambridge University—and over 20 years hard-won experience advising exponential unicorns and ambitious blue-chips on the frontlines of disruption. With new research showing that transformational leaders deliver 6x the results of average ones, Nick’s talks help people become transformational so they can cut through the treacle that stops change and blast through the barriers that block innovation. He does this by sharing tools and thinking from Bio-Transformation Theory®. Nick has worked with many organisations on transformation and innovation, including No.10 Downing Street and The White House.

https://www.housing-technology.com/speaker/nick-jankel-making-sense-of-the-new-normal/

Full Title: Driving better resilience through putting the customers at the heart of everything

Speaker: Lucy Graley, executive director of people and business services, RHP

Synopsis: RHP is looking at how user-centric design and putting our customers at the heart of our operations are creating better resilience within our technology developments and innovation processes. It is helping us design better ways of doing things that brings our customers with us, improving engagement but also preparing us to be stronger for future events.

Company Information: RHP Group is an innovative London-based housing organisation, driven by an ambition to be one of the best service providers in the UK and an excellent employer. In 2016 it launched the sector’s first fully digital housing service which has led to both an increase in customer satisfaction and improved efficiency. They’re proud to be an inspiring place to work and are an Investors in People Platinum organisation.

Full Title: The more you plan, the more flexible you can be.

Speaker: David Leach, IT & Transformation Director, Orbit Group

Synopsis:David will talk through how the Orbit Group combined technology transformation, risk management and business continuity planning to adapt to the Covid19 crisis. Focussing on how long term strategic technology and corporate risk planning enabled Orbit to maintain operations to customers whilst protecting colleagues.

Company Information: Orbit was established in 1967 by two people on a park bench, contemplating how to tackle homelessness. Five decades on, we are one of the largest builders of affordable homes, placing customers and communities at the heart of what we do.

Full Title: Implementing a cloud-only digital strategy

Speaker: Gary Haldane, interim digital director, Kingdom Housing

Synopsis: The presentation will focus on the implementation of Kingdom’s cloud-only digital strategy. All of Kingdom’s client devices run Chrome OS, servers are located in GCP with access to the remaining legacy applications via Awingu. The number of virtual servers supported has decreased by over 66 per cent. The aim is to run full SaaS and remove the requirement for virtual servers, resulting in substantial savings and an enhanced user experience.

Company Information: Kingdom Housing is based in Fife and operates across East Central Scotland providing housing to meet a wide range of needs. Kingdom has developed over 4,000 affordable homes, the majority being for social rent, and also provides mid-market rental properties, affordable housing for sale and factoring services. Kingdom employs 380 staff and has an annual turnover of £20m.

Full Title: Accelerating a digital culture and an innovative technology strategy post Covid

Speaker: Steve Allcock – Executive Director, ICT, Data & Digital

Synopsis: Covid19 has affected us all and many companies are diversifying the way they run their business to adapt to a ‘new norm’. Join Steve Allcock, Director of ICT, Data & Digital for Johnnie Johnson Housing, to hear about what the housing association has taken the bold step to make remote working a permanent feature. Steve will also be sharing how Johnnie Johnson Housing has moved from a traditional office set-up, to a collaborative, innovation hub model and how the business is embracing a streamlined ‘digital first’ culture.

Company Information: Johnnie Johnson Housing is a not-for-profit housing association dedicated to offering quality homes for independent living. We provide a wide range of quality homes for residents in the North West, North East, Yorkshire and Derbyshire, with a property portfolio worth £120M. We have particular expertise in providing housing and services for older people and our portfolio includes purpose built retirement properties available for rent, shared ownership and leasehold.

Full Title: Creating Resilient Communities

Speaker: Mark England, head of innovation, maintenance and group procurement, Coastline Housing

Synopsis: Through a partnership between Coastline Housing and the University of Exeter and others, we have created a project which understands the digital competency of our customers, maps out their technology aspirations and trains them to help them reach their goals.

Company Information: Coastline Housing has partnered with the University of Exeter, Volunteer Cornwall, Cornwall Council and the South West Academic Health Science Network to deliver Smartline, a research project exploring the relationships between people, technology and wellbeing leading to new products, processes and services in smart housing and smart communities.