Many housing providers have a business transformation programme or initiative. However, one of the barriers to achievement is the capacity and capability of the internal ICT team. A modern ICT team needs to be embedded within the culture of the rest of the business, particularly when ICT professionals can sometimes be seen as different, reserved or defensive. How can you develop your team to collaborate with your business customers?
Speakers: Steve Dungworth (founder & director, Connectology)
Housing associations have complex portfolios from single properties to estates consisting of multiple blocks of flats, houses, differing ownership types and properties that may no longer be under their ownership. For each property, a potentially large number of different service charges needs to be apportioned, from roof repairs to garden maintenance, structural work to gutter clearing. In addition, tenant payment cycles may vary. There may then be further complexities introduced through mergers and acquisitions. Historical legal decisions can define how service charges can be managed and charged for, demanding different approaches for differing parts of the portfolio. In a bid to solve this problem, some HA’s invest in specialist” or off-the-shelf solutions that claim to make life easier by automating the process. However, these systems are often too rigid to cope with the large number of above-mentioned potential variants. The result? An expensive investment confined to its programming and difficult to customise; unable to save time, money, or deliver the expected business benefits.
Come and understand how Simpson Associates can help. Our robust, cloud-based service charge solutions help drive efficiencies by transforming your service charge management into an automated, more integrated process. We will explain how our solution can eliminate your current pains whilst integrating with your existing housing management and financial platforms to provide you with a first-class solution.
Speaker: Giles Horwood (managing director)
Explore how understanding your organisational culture, an Agile mindset and data structures unlock the ability to create outstanding digital solutions which match customer and business expectations.
Speaker: Sam Dart (head of digital technology services)
MobileIron will discuss the unique advantages of zero-trust, mobile-centric security that’s built upon a foundation of UEM and on-device threat detection and remediation, and share how to start implementing it in your environment today.
Speaker: David Critchley (sales director, UK & Ireland)
The growth of Office 365 has been stratospheric, with organisations far and wide taking advantage of its innovative applications to streamline business processes and achieve their missions. So, this year we’re moving into a new galaxy of possibilities, exploring ways of using these tools many organisations are yet to discover – It’s Office 365, Jim… but not as we know it.
Join Tony and the rest of the TSG crew for a jam-packed presentation, where we’ll be taking you on a voyage of discovery through Office 365, showcasing some brand-new, ground-breaking tools and innovations including AI, the Power Platform and Power BI to name just a few. Our extensive experience in the housing sector means we understand your challenges, frustrations, ambitions and social purpose, and we’re here to empower you to achieve more.
Speaker: Tony Hughes (Microsoft solution strategist)
Trent & Dove Housing brought its repairs and maintenance function back in-house during April 2016. We spent the first two years bedding in the service with improved customer satisfaction and better performance being the driving force. During this time we recognised a potential to work smarter and also identified a gap in business intelligence. We will share the journey, the challenges and how we overcame those.
Speaker: Donna Powell (interim head of IT, Trent & Dove Housing)
