Orchard will take you on a journey into how new technologies are shaping different sectors and how these are being or could be used in the housing sector.
Speakers: Joanna Lewis (general manager for housing solutions) & Ian Chaffey (head of service delivery)
The discussion will show how IoT is a practical reality and a core component for housing maintenance and tenancy well-being. It will showcase how technology is transforming the traditional approach to delivering housing services.
Hear first-hand from Wolverhampton Homes about how smart technology and data can deliver intelligence in decision-making. The session will discuss the benefits for the tenant and Wolverhampton Homes, and explore the challenges of retrofitting properties and dealing with tenancy privacy.
Speaker: Trevor Hampton (product director for housing solutions)
With more landlords switching to Dynamics CRM, integrating data enrichment tools such as Mobysoft’s RentSense becomes more feasible. A system that can give organisations a single view of customers, while incorporating best-of-breed solutions, will enable faster and more accurate insights, lead to better services and create a more productive work environment. This presentation will discuss how close this future of technology is in housing.
Speaker: Derek Steele (CEO & founder)
New and emerging technology opens up new pathways to delivering better, faster and lower cost services and L&Q’s award-winning Connected Places programme is a leading example of intelligent application of technology to solve business challenges. L&Q’s Connected Places has delivered at-scale IoT solutions enabling them to predict and prevent maintenance issues, and actively monitor and optimise conditions to improve customer experience.
Speakers: Amina Graham (change & transformation director) & Tom Way (innovation manager)
Under pressure to deliver improved customer service, digital transformation, maintain compliance and increase organisational efficiency, the sector is facing the difficult ‘stick or twist’ choice about strategic technology plans, not helped by new entrants and with long-term suppliers to the sector being in various states of flux as they re-engineer their systems to meet changing needs. Our presentation will discuss and debate what this means for housing providers and suppliers.
Speaker: John Doughty (director)
An overview of why and how we have transformed our IT services to enable specific services to be delivered by specialist partners, with a ‘cloud first’ approach to technical delivery. Focusing on the challenges we faced; the IT service delivery model we designed to provide robust, scalable and effective IT services; how we have transformed IT service delivery through engagement with specialist partners; and the benefits that are now being realised.
Speaker: Andrew Dale (assistant director of IT)
