Two years ago, we were in a comfortable position, tootling along operating as four separate housing associations under the protection of the group. However, rather than being in the driving seat of a fast, responsive car, we found that we were increasingly lagging behind in our trusty old banger. This is our story of how we’ve taken over the wheel and gone full throttle to transform ourselves back to the future.

Speakers: Simon Penaluna (IT director) & Sue Rice (IT business transformation manager)

This session will demonstrate how Fuzzlab’s AI-enabled chatbot, trained specifically for the social housing sector, can reduce your call volumes while increasing customer satisfaction. It acts as a virtual assistant, enabling customer self-service for repairs, rent queries, general enquiries, reporting ASB and housing applications. Our chatbot works on web, mobile, Facebook and Alexa, providing ‘off the shelf’ digital transformation.

Speaker: Scott Summers (co-founder)

This presentation will detail why it’s high time housing maintenance providers ditched their spreadsheets and look at integrating planned and programmed work into their maintenance and job management systems.

Speaker: Niall Bond (head of IT, Wates Property Services) & Nick Jeffreys (managing director for housing & property, Totalmobile)

Hear how chatbots can improve and accelerate the availability, responsiveness & productivity of your tenant repair booking processes and online FAQs.

Speaker: Tim Franklin (head of conversational AI solutions, Civica) and Paul Aitken (IT manager, South Lakes Housing)

• Collaboration in the cloud: how can modern workplace platforms help staff to collaborate better?
• Data in the cloud: how best to use data from standard and custom applications to improve customer service?
• Automation: take time back and enable staff to concentrate on the most important tasks.
• Applications: can employees be empowered to create their own automation and digitisation processes & tools?
• The future: how will collaboration and the modern workplace evolve to change the way we work?

Speakers: Shaun Ward (practice lead for cloud solutions) and Matthew Browne (cloud solutions specialist)

Castleton and guests will be sharing their experience on achieving fast and effective business transformation by considering all aspects of solution delivery. We’ll be exploring a customer centric approach with solutions designed around the customer rather than the property and how to ensure you have the right technology in place to support your operations. Our guests will be discussing their omni-channel strategies, adopting new technologies and the importance of data accuracy and security. We hope to inspire and involve you all in the discussion.

Speakers: Jimmy Rogers (new business sales & marketing director, Castleton Technology), Darren Penny (ICT service delivery manager, Honeycomb Group) & Simon Penaluna (director of IT, Grand Union Housing)