Thought-provoking hints and tips on good practice and what is involved beyond technology capability in creating and sustaining active and valuable ‘communities of interest’.
Speaker: Neville Brown, Director, Itica
Housing Solutions: The use of AI and new technologies to enhance outstanding customer service
In addition to the wi-fi offerings we provide our customers & our ‘traditional’ tenant portal, this session will showcase how we’ve developed a new web services builder and AI workflow engine. Housing Solutions’ collaborative approach to AI development ensures that it’s suitable for other housing providers: how AI can be used for customer service; the benefits of a bespoke web services builder; working in collaboration with technology providers; and using new technologies for everyday customer service.
Speaker: Richard Harvey, Head of Digital & Information Services, Housing Solutions
Connect Housing: Driving a digital-first, customer-centric strategy – by integrating your solutions
Connect Housing is at the beginning of an ongoing business transformation programme which will deliver significant change across all parts of the organisation. The team at Connect Housing are deploying new strategies aimed at improving the overall customer and staff experience and delivering a bright, modern and engaging service that offers great value for money. At the heart of this transformation programme are integrated solutions in order to get the most out of data, deliver a mobilised workforce and offer self-service options to tenants. We will be sharing the outcomes of our journey so far and best-practice tips for embarking on a business transformation project.
Speaker: Richard Baggott, Customer Experience Manager, Connect Housing
BT: The seven D’s shaping the future of work
As digital technologies untether us from our desks, is it time to completely rethink the fabric of the ways that we work? If we can work anywhere, what are offices for? Is the biggest problem of the future disconnection, not connection? Are robots going to take all our jobs?
Speaker: Dr Nicola Millard, Head of Customer Insight & Futures, Global Innovation Team, BT
BT: The internet of things for housing
You’ve all probably read or heard about the potential of IoT technologies for housing operations, but why should you be interested and what are we expecting it to help deliver?
Speaker: Mark Frost, Head of IoT, BT
