Family Mosaic has beaten the London Borough of Hammersmith and Fulham, the Metropolitan Police and Scottish Water among others to win the top award for the public sector at the recent Customer Service Training Awards. Over 100 other public sector organisations across the UK also applied for the award but were not short-listed. One of the CSTA judges said, “IT and customer service collaboration is tough at best and Family Mosaic shone through.”
Nina Maan-Ahearne, IT training manager, Family Mosaic, commented, “I can’t describe the absolute surprise, joy and elation that we felt when they announced, ‘the winner is… the Family Mosaic IT Training Team for the Customer Service Training Team of the Year 2010 (Public Sector)’. I am extremely proud of my team, Steve Brett and Teresa O’Reilly. Being judged by our peers outside the housing sector and receiving recognition for our work makes winning this award a real achievement.”
