First Choice Homes Oldham has recently taken on ROCC Uniclass, combined with Kirona DRS, Web Booking Manager and Mobile, for its repairs and maintenance operations.
The implementation follows FCHO’s plans to increase the number of contracts carried out by its team of around 100 workers. Each year, the team currently complete around 33,000 responsive repairs and void repairs to around 1,300 properties.
FCHO wanted an easier way of co-ordinating all these contracts and operatives as there was a lack of information regarding job costing and control over jobs being delivered by operatives.
Regarding the tender and contract process, Siobhan McCoy, property care general manager, First Choice Homes Oldham, said, “We were looking for full visibility, we wanted to manage our income and workload efficiently, we wanted to reduce travel time for our operatives and we wanted to understand more about our costs and save money where we could. We were also keen to achieve more ‘first-time fixes’ for repairs.”
ROCC won the contract and the implementation phase took ten months, with the system going live in June 2014. ROCC led the project to install its Uniclass job-costing system and Kirona’s DRS Scheduling and Mobile DRS.
McCoy said, “We were particularly impressed that workers who had never received jobs on a mobile device before got to grips with the system immediately. We noticed improvements in productivity straight away.”
