Greatwell Homes has deployed Mobysoft’s RepairSense platform along with its Damp & Mould module.
The introduction of the RepairSense Damp & Mould Module has allowed the housing provider to rethink its approach to damp and mould, resulting in thorough documentation and systematic follow-ups. The module has also optimised procedures for carded jobs, reduced repeat visits and improved resource utilisation.
James Norton, repairs and maintenance manager, Greatwell Homes, said, “Before we had Mobysoft’s RepairSense Damp & Mould module, we relied heavily on human oversight, which could lead to errors. The module has introduced a crucial safety net, automatically verifying each job against our predefined rules, greatly enhancing our confidence in the accuracy of our damp and mould cases.
“One significant improvement is in handling incomplete jobs. If an operative fails to complete all specified tasks, the system flags it, allowing us to address problems promptly. Our surveyors can now access all necessary information in one place, reducing research time from half a day to about an hour for damp and mould cases. The Damp & Mould module has given us the assurance that no jobs will be missed.”
