The Royal Borough of Greenwich is using MRI Software’s Homelessness Reduction software to improve its approach to homelessness, rough sleeping and temporary accommodation.
Alexander Ferry, housing inclusion project coordinator, Royal Borough of Greenwich, said, “Our old system was very basic, clunky and had no homelessness case level information collection (HCLIC) validation.
“The user experience with the MRI Homelessness Reduction software is like going from the first iPhone to an iPhone 14 – the difference is remarkable.”
The new customer portal in MRI Homelessness Reduction has reduced the applications process time by around 80 per cent, from 46 minutes to under 10 minutes per application. The software has also improved Greenwich’s internal case management through a combination of MRI’s Dex data analytics tool and Greenwich’s own Power BI tools to prioritise cases and workloads better.
Ferry said, “Our administration time per case has fallen by around 40 per cent since implementation, resulting in a significant reduction in backlogged cases. Our new system is much more logical and easier to use so that homelessness cases don’t get lost in the system.
“Furthermore, the training provided by MRI means we’ve been able to create guides to continue best practice and optimal use of the solution.”
With MRI Dex, Greenwich can now interrogate its data in much more detail in a fraction of the time. Dashboards include the ability to review performance by team or individual housing officers, at-a-glance open cases and what stage they are at, number of placements and positive outcomes and preventions by week or month.
