House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management.
SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions to incidents as the subject of the incident is typed.
The mobile option within SupportDesk has been improved to give field-based workers a touch-screen interface, and availability management optimises staff resources, taking into account staff working hours, holidays, general availability and automatic exclusion of some staff to high priority calls.
