Housing Technology interviewed senior executives from Aareon UK, Accent Group, MIS-AMS, Northgate Public Services and Weaver Vale Housing Trust on how, when, where and why to consider in-house software development instead of buying off-the-shelf software from external IT suppliers. Why opt for DIY/in-house software development or external software? Accent Group’s digital development manager, Simon Green,…
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Accent Group
Do your projects use colourful language?
Accent Housing, with help from Ascent Development, has been using ‘colour workshops’ to improve communication and collaboration within and between its technology team and other departments. Accent Housing’s digital team of around 30 people includes business analysts, data analysts, technicians, product managers and developers as well as team members working on the service desk managing…
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Accent delivers omni-channel contacts with MIS AMS
Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre. Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants. Danielle Mould, call…
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Prodo Housing wins Accent self-service project
Prodo Housing, part of marketing agency Prodo Digital, is rebuilding Accent Group’s existing tenant portal, including revised income processes for rent payments and direct debits and a new approach to on-boarding new tenants. Prodo Housing won the online self-service project from Accent following a six-way pitch and a formal tender process managed by 3C Consultants….
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Accent ‘Hub’ for tenant engagement
In order to better understand its tenants’ needs, priorities and preferences, Accent Group has created an online engagement hub as part of its website. Tenant engagement at Accent had previously been very traditional, based around meetings and events. The housing provider found that these types of engagements tended to restrict the tenants who could get…
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Halfway to Amazon!
Along with my colleague Andrew Kidds, who manages our fabulous contact centre, I presented the story of Accent’s ICT journey at Housing Technology’s conference in March 2017. ‘Halfway to Amazon’ was a phrase coined by our critical friend, Frances Hipple from HACT, who had led a digital maturity review for us late last year which…
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