Accent Group has taken another step closer to providing multi-channel access to customer services for its tenants by integrating ActiveH CRM from MIS-AMS into its new UK contact centre as well as providing a tenant portal. The housing provider, which in 2012 brought three separate organisations together onto a single ActiveH housing management system, has…
Omni-channel Accent with MIS AMSRead More →
Accent Group
Accent’s ‘digital by degree’ gets tenants online
Accent Group has launched a new online portal for its tenants, based on the housing provider’s original implementation of an MIS ActiveH customer portal module. Through a secure online account, Accent’s tenants can now report and view repairs, view account statements, view and request changes to personal details, report anti-social behaviour and pay their rent…
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Accent leaps forward with MIS ActiveH
Accent Group has just completed the upgrade of its ActiveH housing management system by six versions. Accent first implemented MIS-AMS’s ActiveH software in 2012. Although the implementation was a success, its operational systems suffered from teething problems caused by the integration of complex processes from three different subsidiaries. In 2013, Accent consolidated into a single…
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Battle of the boardbooks
From: Charlie Horrell, Managing director for EMEA, Diligent Boardbooks Sir – I am writing in reply to the news item in the November issue regarding Accent Group’s use of iPads in the boardroom. In the spirit of transparency, I should point out that I work for Diligent Boardbooks, provider of an electronic board portal used…
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Accent’s iPads for board meetings
Accent Group’s board members have just completed a trial of using iPads running GoodReader for their board meetings as a possible replacement for printed materials and as an alternative to a more expensive dedicated ‘board papers’ system. Stuart Duthie, head of ICT, Accent Group, said, “Using one of the dedicated systems for board papers would…
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Review of Accent’s ‘TriStar’ ICT replacement project
Accent Group’s head of ICT, Stuart Duthie, discusses the recent modernisation of the housing provider’s complete IT infrastructure. Accent Group has recently modernised its entire ICT environment, replacing seven legacy systems in three housing associations with a single group-wide system supplied by MIS Active Management Systems. Rather than just replacing the systems, Accent took the…
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