Accord Group’s seven-strong IT team has recently achieved ISO/IEC 20000 certification, the international standard for IT service management. Using House on the Hill’s service-desk system as the underlying platform and with help from a specialist ITSM consultant at Public IT, Accord implemented new processes for problem, change and configuration management before going on to develop…
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Accord Housing
Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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Documotive purchase-to-pay at Accord
Accord Housing Group has selected Documotive to deliver a fully-integrated purchase invoice management solution to work alongside its existing OpenAccounts finance system. The new system is expected to be operational by May 2010. Following a recent review of its internal processes and back-office systems, Accord realised that there would be significant benefits in improving the…
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Accord Group signs NorthgateArinso and House-on-the-Hill
Accord Group has signed a seven-year contract with NorthgateArinso for a web-based HR and payroll system. NorthgateArinso’s ResourceLink is currently being implemented and is expected to be operational by April 2010. ResourceLink is intended to streamline and consolidate Accord’s operations through the use of web-based HR and payroll technologies, and underlining the housing provider’s aim…
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Network Defence IP-telephony brings harmony to Accord
Accord Housing Association has recently gone live with a Cisco-based, IP-telephony system from Network Defence. The new unified communications systems, comprising a Cisco call manager phone system and Cisco contact centre, is expected to improve customer service and comply with the Audit Commission’s regulatory standards. Network Defence started the project in February 2009 and the…
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