The Housing Contact Company has announced its first contract for its Call2Collect service at Adactus Housing Group following the completion of a two-month free pilot project. The Call2Collect service supports earlier interventions for rent arrears by replacing expensive agent-based, outbound calling activity with an automated service designed to convert the collections of arrears into inbound…
Housing Contact Company’s second win at Adactus HousingRead More →
Adactus Housing
Housing Contact pilot reduces arrears at Adactus Housing
Adactus Housing Group began a trial last month of an automated text and voice service from the Housing Contact Company in a bid to reduce late payments and rent arrears. The Call-2-Collect service automatically extracts data from Adactus’s housing management system every day to initiate a mixture of interactive telephone calls and SMS messaging to…
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Adactus saves £1.5m with 1st Touch & Xmbrace
As part of its centralisation of the DLO operations of its subsidiaries, Adactus Housing Group has saved £1.5 million by deploying mobile working technologies from 1st Touch and Xmbrace. Adactus began a three-year ‘Adactus2012’ business re-engineering programme in May 2009 to capitalise on the potential economies of scale and efficiencies resulting from the group’s recent…
Adactus saves £1.5m with 1st Touch & XmbraceRead More →
Back to the future
From: Paul Lees, Chief Executive, Adactus Housing Sir – Early in my career I was working in Liverpool as a housing officer. At that time, the only way to communicate with tenants was to physically visit them in their homes. I suggested to my manager that we supply land-line telephones to all tenants to enable…
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No complaints for Adactus with mplcontact
Adactus Housing Association has signed a three-year contract with mplcontact for a new out of hours call centre service for tenant queries, repairs and emergencies as well as for lone worker support. The new overnight and weekend service is underpinned by mplcontact’s network of six fully-staffed UK call centres. The technology, training and call centre…
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Adactus Housing outsources contact centre support to mplcontact
Adactus Housing Association went live in November 2011 with outsourced contact centre support for out-of-hours services to tenants, with the service provided by mplcontact, a division of Message Pad. Adactus estimates that the contract value is between £10,000 and £40,000 per year, depending on tenant demand. mplcontact will provide support to Adactus’s 25,000 tenants by…
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