Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time feedback from its tenants. Anyone who calls Affinity Sutton’s contact centre is now invited via text message to share their thoughts on the service they received, and anyone visiting the housing provider’s website is also invited via a web widget…
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Affinity Sutton
Microsoft & Hitachi ERP at Affinity Sutton
Affinity Sutton has chosen Hitachi Solutions to deploy a Microsoft Dynamics-based ERP system across all of its operations. Mark Washer, group finance director, Affinity Sutton, said, “We are making this investment because our current systems have come to the end of their useful lives and we want to deliver much more of our services online…
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Landmark’s asset management & geocoding for Affinity Sutton
Affinity Sutton is using address verification, geocoding and visualisation services from Landmark Analytics, a division of Landmark Information Group, for the management, maintenance and improvement programmes for its portfolio of 57,000 properties. Affinity Sutton has been able to apply ‘door level mapping’ to all property assets in its data warehouse and GIS platforms, providing a…
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1st Touch announces its 2013 award winners
Mobile working software provider 1st Touch has announced its housing awards for 2013, based on how some of its customers have used its software. The winners were: Success award: based on outstanding benefits and return on investment gained from mobile technology implementation and roll-out, won by South Yorkshire Housing based on it completing an extra…
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Digital Champions Network for digital inclusion in housing
With serendipitous timing, on the day of Housing Technology’s ‘Reform IT 2013’ event at the BT Tower in September, a new Digital Champions Network for Housing was launched to help housing providers support their residents to get online and extend their digital skills before the introduction of universal credit. Ten housing providers representing a combined…
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Affinity Sutton partners with Stone Group for affordable PCs for tenants
Affordable recycled PCs made available to housing association’s tenants in drive to get residents online Stone Group is providing Affinity Sutton with cut-price recycled PCs as part of the housing provider’s ‘Get Connected’ programme, set up to help get tenants online ahead of the introduction of new government initiatives such as universal credit. The recycled…
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