AmicusHorizon is introducing Manifest Software Solutions’ Universal Adapter software to support the management of more than 28,000 homes across London, Kent and Sussex by reducing the need for multiple applications and duplicated manual data-entry processes. Manifest developed the Universal Adapter last year after finding that many housing providers were frustrated by the complexity of integrating…
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AmicusHorizon
AmicusHorizon to lead 1st Touch user group
AmicusHorizon’s business solutions manager, Robert Stewart, has been appointed as the new chairman of 1st Touch’s user group. The appointment follows AmicusHorizon’s development of 1st Touch-based solutions for repairs, health and safety inspections, voids, lettings, income management and ASB visits. Stewart said, “I’m keen to share knowledge and collect feedback. We need the user group…
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AmicusHorizon improves tenant experience with Firmstep
AmicusHorizon is transforming its tenant services by deploying Firmstep’s Customer Experience Platform to provide digital services, automate interactions with tenants and drive future digital service provisions. Using Firmstep’s Self and Forms solutions, the housing provider is giving tenants a personalised portal with a single sign-in access point for all customer services. Tenants can update their…
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Centralised financials at AmicusHorizon with Sapphire & SunSystems
After a series of mergers, acquisitions and business expansion, AmicusHorizon has consolidated all of its financial processes into a single Infor Sunsystems application from Sapphire Systems. Robert Stewart, business systems manager, AmicusHorizon, said, “There have been a lot of changes within the company, from our original merger of two companies, to smaller amalgamations, restructures and…
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1st Touch mobile app helps AmicusHorizon gain £1.7m extra income for tenants
AmicusHorizon has lowered arrears and raised over £1.7m of additional income for tenants by integrating its existing CRM system with a financial inclusion app supplied by 1st Touch. AmicusHorizon wanted a mobile app that would not only support financial inclusion processes in the field, but could also help secure more income for its tenants. 1st…
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1st Touch announces its 2013 award winners
Mobile working software provider 1st Touch has announced its housing awards for 2013, based on how some of its customers have used its software. The winners were: Success award: based on outstanding benefits and return on investment gained from mobile technology implementation and roll-out, won by South Yorkshire Housing based on it completing an extra…
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