Amicus Horizon is using Microsoft’s Dynamics CRM system to track all interactions with tenants and provide a single view of tenants’ histories and preferences. The housing provider was previously using its housing management system to capture income and property information, but it lacked the sophistication to track tenant calls or retain personal records. Chris Roberts,…
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AmicusHorizon
AmicusHorizon mobilises 350 workers with 1st Touch
AmicusHorizon has just signed an enterprise licence agreement for mobile workforce software from 1st Touch. The licence enables AmicusHorizon to access the full range of 1st Touch software modules as it mobilises all 350 front-line staff such as asset management inspectors, surveyors and housing officers. 1st Touch applications enable programming-free, user-customisable solutions to be created…
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AmicusHorizon mobilises inspections with 1st Touch
AmicusHorizon has equipped 150 inspection surveyors and housing officers with mobile workforce software from 1st Touch. The deployment covers pre- and post-inspections, stock condition surveyors, estate management, the tenancy services department, gas and electric inspectors and its CASA Supporting People operation. AmicusHorizon said that 1st Touch’s focus on developments around Windows Embedded Handheld and the…
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£37m housing contracts for Morrison
Morrison has won new repairs and maintenance contracts worth £37 million with social housing providers, with the option of increasing the contracts to £63 million. In London, Morrison’s new contracts are with One Housing and AmicusHorizon. At One Housing, Morrison will be providing responsive repairs, voids services and support for the Decent Homes programme, with…
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£75 million repair & maintenance contracts for Morrison
Morrison, the maintenance and repairs service provider, is the preferred bidder on four long-term contracts worth a total of £75 million from Amicus Horizon, East Durham Homes, One Housing Group and Riverside South. The Amicus deal is worth £3.7 million per year over eight years, covering responsive repairs and void maintenance services for Amicus’ 9000…
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