Suzanne Ralphson, head of programme delivery at Asra Housing Group, shares key messages from her company’s first digital open day, attended by more than 20 social housing professionals keen to drive digital transformation. It was a privilege to welcome people from such a wide range of organisations across the country recently, to hear about Asra’s…
A five-step digital revolution at Asra HousingRead More →
Asra Housing
Asra Housing’s digital transformation
In February 2016, Asra Housing Group started a three-year, £1.3 million revolution of the way it does business. The challenge? To get the majority of our services online by March 2017 and an ambitious target of 65 per cent online-only customer contact by 2019. The opportunity? Improved customer satisfaction and annual savings of close to…
Asra Housing’s digital transformationRead More →
Asra Housing cuts arrears with Mobysoft’s RentSense
Asra Housing Group has been using Mobysoft’s RentSense software to reduce its rent arrears from six per cent in 2012 to just under four per cent by March 2015, representing around £1.65 million. In 2012, Asra Housing was using its housing management system to manage arrears, but was experiencing several issues. Simon Cousins, income manager,…
Asra Housing cuts arrears with Mobysoft’s RentSenseRead More →
Credit boost for Asra tenants with Rental Exchange
Asra Housing Group has signed up to share rental payment information with the Rental Exchange, with the aim of enabling some of its 36,000 tenants to boost their credit scores and gain access to lower cost credit. The Rental Exchange is a partnership between Experian and Big Issue Invest, the investment arm of The Big…
Credit boost for Asra tenants with Rental ExchangeRead More →
iPads for Asra Housing workers
Running as a pilot project in Leicester, Asra Housing Group has given iPads to all of its housing and income officers, with firm instructions to get out onto the streets and deal with customers’ complaints and comments face-to-face. Sally-Anne Underhill, who is in charge of the mobile working project at Asra Housing, said, “It is…
iPads for Asra Housing workersRead More →
LHA-ASRA’s online feedback with QuestBack
Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
LHA-ASRA’s online feedback with QuestBackRead More →
