Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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Aster Group
Spatial analytics with Esri GIS
Following its recent customer conference, Esri has reported how three of its customers, Aster, GreenSquare and Thirteen, are using GIS and spatial analytics in their housing operations. Aster’s asset register Aster Group is making use of GIS to manage and comply with asset register regulations. By loading the necessary data into a GIS app from…
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Aster streamlines with ROCC
ROCC has completed the implementation of a dashboard reporting and workflow tool for Aster Group. Based on the housing provider’s desire to improve productivity around its repairs and maintenance processes, ROCC developed new workflows in order to reducing job time via dashboard notifications. Peter Luck, technical director, ROCC, said, “The dashboard streamlines communication and removes…
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GI4Housing maps out a new community
A group of housing professionals with an interest in all things GIS-related have created a community to offer support and share ideas and best practice. GI4Housing aims to bring together the individuals in housing who are doing excellent things with GIS through a series of bi-annual meetings. The group is aimed at people who currently…
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Centralised GIS at Aster with Esri
Aster Group is making location-based analysis technology a central part of its strategic decision-making processes following its implementation of a GIS system from Esri. The project began in August 2010 focusing on better customer service through to summer 2012 covering fuel poverty mapping. In common with many housing providers, Aster’s previous use of GIS was…
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Aster installs ROCC HMS
Aster Property Management completed the installation in March 2011 of ROCC’s Uniclass Social Housing system for job costing and repairs, an upgrade from its original Uniclass Enterprise product. Aster has already reported a 10 per cent saving on job costs and expects a full return on its investment within a year. Aster Property Management looks…
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