BPHA went live in May 2016 with a new care and support system from Octavia Software Solutions, including on- and offline digital forms. As part of a wider exercise to implement a new housing management system from Orchard, BPHA chose Octavia’s Oska software because of its easy integration with Orchard and now forms part of…
BPHA care & support from OctaviaRead More →
BPHA
Orchard wins £2 million deal with BPHA
BPHA has chosen Orchard as the lead contractor to deliver a new system which will incorporate housing management, mobile working, customer relationship management (CRM) and electronic document management. The £2 million implementation is expected to be completed by the end of 2014. Orchard will work with South View Solutions to provide mobile working, Documotive for…
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Benchmarking IT services
Based on contributions from BPHA, F-fectis, Montal, Northgate Public Services and Sovereign Business Integration Group, this feature article looks at how housing providers can benchmark their IT services, what to benchmark, the merits of internal staff and external consultants, how often to benchmark and how to integrate benchmarking into other IT and business projects. Why…
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Bedfordshire Pilgrims and L&Q with Optical Record Systems
In common with most housing providers, Bedfordshire Pilgrims Housing Association’s daily postbag comprises hundreds of items, resulting in BPHA housing assistants spending a total of at least 10 hours a day on repetitive tasks such as opening post, inputting data and scanning a combination of letters, application forms, tenants’ information and change of address details….
Bedfordshire Pilgrims and L&Q with Optical Record SystemsRead More →
